How can we help
How can we help?
Ask a question or describe the problem you are facing.
Orders Shipping & Delivery
How do I search for products
Click on the category name on the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
How do I place order on your website
Once you have found your preferred product, just follow the steps below: - Select the product, click on ADD TO CART to add the product into your cart. - Click on view My Cart and checkout tab to complete your order process. - At checkout, you will need to fill in your personal details and shipping address if you are a new customer. - Click on proceed to checkout to fill in your billing information and choose your preferred payment options. If you encounter any problems while placing your order, do not hesitate to contact us on +2349073883052 or email us at email@example.com
What If i cannot find my desired product on your website
If we do not currently have your particular item, please inform us as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want or just snap and send the particular item/product you need to our whatsapp number +2349073883052.
How do I track my order
We will send you an email when your order is shipped. You can also send an email to firstname.lastname@example.org to enable us provide you with adequate updates on the status of your order. We can also send you a tracking code to enable you confirm the status of your order from our logistics partners.
How can I cancel an order
Order cancellation can only be done at the back end thus customers cannot cancel an order, to do this; give a call to +2349073883052 or send an Email to email@example.com
Which courier company do you use for your delivery?
For now we make use of GOOD IS GOOD Motors and some other times the Luxurious buses depending on the customer’s choice.
Why have I not received my product yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an email informing you about the delay along with the new expected delivery date. But mostly small ordered item gets to you within 2-3 working days while heavy items takes 5-7 working days.
How do you charge for Shipping?
A charge is applied based on your order weight and your shipping address for deliveries and free delivery service is only available for orders within Abuja and to be eligible for this service the order must be above #25000 and total weight of the product must be below or equal to 5kg .
What should I do if my package is opened or tampered with upon delivey
Please do not accept an open or tampered package. Report this concern by contacting us on +2349073883052 or send us an email at firstname.lastname@example.org with your order details and we will look at it immediately and get back to you.
Can I pick up my item instead of having it delivered?
Relkart offers delivery services because we want our customers to enjoy their convenience. But of course you can pick up your items at the above address and as well give us a call on this line +2349073883052
Can you deliver to my anywhere in Nigeria?
Yes, relkart delivers products to customers anywhere in Nigeria, We have a partnership with Logistics Company for deliveries in and outside Lagos.
Are your prices negotiable?
Our prices have already been discounted to make them as competitive as possible. However, for bulk purchases, a reasonable discount will be offered.
Do you accept cash on delivery?
We do not accept cash on delivery for now, you can only make payment via your credit card or direct bank transfer.
How do I make payment?
Relkart.com has several payment options to choose from:
- Payment via local or international MasterCard, VISA and Interswitch Verve Cards
- Direct payment into the company’s account.
What is your return Policy?
For more information about our return policy, please click on our return policy page to read our terms and agreements on our return policy
Do you offer payment by installment ?
Relkart works hard to fulfill all on-line shopping needs but unfortunately, we don’t accept payments by installment.